1. What kind of tea do you use?
We are committed in discovering the best teas in Asia. Each season, CoCo selects only the finest whole leaf tea using the most stringent selection criteria. After being harvested, these fresh, handpicked leaves undergo the traditional 12 stages of tea making procedures, from first stage of wilting to last stage of curing.
Our premium tea leaves such as Ceylon, Jasmine and Mountain tea are sourced in the finest locations of Sri Lanka, Taiwan and China.
2. Where do you source your fruits?
Our fruits are sourced from the best locations, both local and abroad. CoCo is recognized for adopting a global procurement policy in terms of sourcing the best seasonal fruits and other primary ingredients to ensure the quality of its products.
3. How long will my drink stay fresh?
To ensure quality and freshness, we recommend consuming your drink within two (2) hours.
4. Can I Store my drink in the refrigerator or freezer?
Yes. However, for drinks with pearls, we do not recommend doing so, as this will cause the pearls’ texture to change.
5. Where are you located?
For our complete list of branches and operating hours, visit Store Locations.
6. What are your opening hours?
For our complete list of branches and operating hours, visit Store Locations.
7. Do you accept senior citizen and PWD discounts?
We give Senior Citizen and PWD discounts under Republic Act Nos. 9994 (Expanded Senior Citizen Act of 2010) and 10754 (Act of Expanding the Benefits and Privileges of a Person with Disability), respectively. Kindly present your senior citizen or PWD ID before making any payments. The cardholder must be present; authorization letters and/or proxies are not allowed. Only products intended for the personal consumption of the Senior Citizen or PWD may be discounted.
8. What do I do if I receive a wrong order?
Kindly inform our baristas and we will gladly replace your drink. Should you have any further concerns, you may email customerservice@tobistrofoods.com
9. Are you open for franchise?
We are currently not open for any franchising opportunities in the Philippines.
10. How do I apply to be part of the team?
We are always looking for committed team members. Kindly send your CVs at Careers
11. Do you deliver?
You may check Delivery
